Before you want to return item to us, please read and follow the below instructions.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
1. Which situation GoDiagShop provides return policy?
We promise to obey the return policy when the item has the problem bellow, but you must send back the item after we know your problem and what you want us to do.
First, the product has quality problem. It can not work once you receive it or it encounters crash in delivery causing you can not use it. In this situation, we will return full refund.
Second, in some particular situations, our return policy can be open for you after our customer service learns your particular problem, and in this condition, we will charge you a 10% handling fee.
Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return it to you.
Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through ordinary airmail.
We promise to obey the return policy when the item has the problem bellow, but you must send back the item after we know your problem and what you want us to do.
First, the product has quality problem. It can not work once you receive it or it encounters crash in delivery causing you can not use it. In this situation, we will return full refund.
Second, in some particular situations, our return policy can be open for you after our customer service learns your particular problem, and in this condition, we will charge you a 10% handling fee.
Third, you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return it to you.
Fourth, if we miss-shipped the items, we will be responsible for an item exchange and any shipping fees. If you choose this, you can also return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through ordinary airmail.
2. Which situation GoDiagShop do not provide return policy?
Please check detail before you purchase on GoDiagShop.com. If you have any doubt, please check with our customer service, you can get our customers' service information from our website.
First, If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), we will not provide return policy to you, please be aware of this.
Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
Please check detail before you purchase on GoDiagShop.com. If you have any doubt, please check with our customer service, you can get our customers' service information from our website.
First, If you order wrong item by yourself, or you found it is not what you want to order (not quality problem), we will not provide return policy to you, please be aware of this.
Second, If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
3. What do you do before returning for replacement?
First, If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.
Second, If you order a wrong item and negotiate with our customer service to exchange for the right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return it to you.
Third, you need to keep touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything is done. Please remember to check your email time to time.
Notice (1): you need to contact our customer service to tell us your problem. What's wrong with your item and what do you want us to do for you.
Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
Notice (3): All returns for refund or return for exchange should be done within 14 days. Otherwise, we can not provide these two policies.
First, If your product is damaged in delivery, we will exchange it free for you and undertake the shipping cost you ship back to us by ordinary airmail.
Second, If you order a wrong item and negotiate with our customer service to exchange for the right item, this exchange policy is also for you. But you need to pay the shipping cost to us as well as return it to you.
Third, you need to keep touch with our customer service to make sure we get it. After we check the item, we will provide exchange service for you. We will inform you when everything is done. Please remember to check your email time to time.
Notice (1): you need to contact our customer service to tell us your problem. What's wrong with your item and what do you want us to do for you.
Notice (2): When you confirm to return the items to us, please use ordinary airmail or EMS to return it, and write ship to the address our customer service provides. Please do not use DHL, UPS, FEDEX and TNT or any other courier, because we can not get your return item, we will not responsible for that.
Notice (3): All returns for refund or return for exchange should be done within 14 days. Otherwise, we can not provide these two policies.
4. When do I get my refund?
After we get your item returned to us and check the item is in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you a 10% handling fee.
After we get your item returned to us and check the item is in good condition, we will issue you refund according to our policy within 2 working days through PayPal, please check your PayPal account timely or contact our customer service. And we will charge you a 10% handling fee.
5. What is our guarantee policy?
The guarantee of our most products is one year. And we guarantee our product is in a good condition before shipping out, our QC staff will carefully do quality checks and paste our own QC label on every product.
Lost Products: If products get lost in delivery, or you still don’t get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking numbers and tracking links timely. If products get lost on the way and we get confirmation from couriers, we will arrange redelivery for your products. If you want to ship it through express, then you need to pay express shipping fee.
The guarantee of our most products is one year. And we guarantee our product is in a good condition before shipping out, our QC staff will carefully do quality checks and paste our own QC label on every product.
Lost Products: If products get lost in delivery, or you still don’t get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking numbers and tracking links timely. If products get lost on the way and we get confirmation from couriers, we will arrange redelivery for your products. If you want to ship it through express, then you need to pay express shipping fee.
6. What is the repair policy?
First, When your product encounter broke after using some days and need repair, we will provide repair service for you.
Second, Please contact with GoDiagShop customers service about the repair.
Third, You need to use postal service to send the item back to us, after we fix it, we will send back to you. We will not charge you for postal service ship
back, but if you ask for express shipping, you need to pay for this.
All right reserved by GoDiagShop website！
First, When your product encounter broke after using some days and need repair, we will provide repair service for you.
Second, Please contact with GoDiagShop customers service about the repair.
Third, You need to use postal service to send the item back to us, after we fix it, we will send back to you. We will not charge you for postal service ship
back, but if you ask for express shipping, you need to pay for this.
All right reserved by GoDiagShop website！